Shipping policy
Shipping
| Topic | Germany | France, Luxembourg, Switzerland |
|---|---|---|
| Shipping Time | 2–4 business days | 2–8 business days |
| Shipping Costs | 4,99€ | 6€ |
| Shipping Method | DHL Standard | DHL Standard |
We currently deliver to Germany, France, Luxembourg, and Switzerland. All orders are carefully packaged and sent via DHL Standard. Every shipment comes with a tracking number.
Delivery times are typically 2–4 business days for Germany and 3–8 business days for France, Luxembourg, and Switzerland. Shipping costs are calculated at checkout.
For any questions regarding your order or delivery, please contact our customer service team.
Returns
| Topic | Details |
|---|---|
| Return Period | Within 14 days of receipt |
| Condition | Unworn, unwashed, in original condition with tags |
| Non-returnable Items | Personalized or made-to-order items |
| Return Costs | Customer pays shipment |
| Return Process | Contact customer service via email: info@avenirberlin.de |
If you are not completely satisfied with your purchase, items may be returned within 14 days of receipt.
Items must be unworn, unwashed, and in original condition, including all tags. Personalized or made-to-order items cannot be returned.
Return shipments are the responsibility of the customer. Please use a trackable shipping service for your return.
To initiate a return, contact our customer service team via email. Refunds are processed promptly once the return is received and inspected.